Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
Schedules appointments and enters appointment date and time into Epic
Conducts reminder calls to all patients.
Greets and directs patients, salespeople, and visitors.
Registers patients by verifying that patient's record is up to date and accurate.
Make appropriate changes in computer system and on patient's chart.
Coordinates referrals for patients through insurance and other physician offices or specialists.
Prepares all billings in computerized system for processing by finance.
Collects payment from patients and reconciles daily cash reports.
Looks for ways to improve and promote quality demonstrates accuracy and thoroughness. Qualifications:
High school diploma or GED
One year certificate from college or technical school with concentration in administrative support for medical settings required
Minimum three years experience in an occupational health clinic or ambulatory care clinic or office required
Microsoft office: basic word, excel and outlook proficiency.
Ability to identify and solve problems in a timely manner gathering and analyzing information skillfully, developing alternate solutions.
Exceptional interpersonal skills listening skills are essential while remaining open to other ideas and trying new things.
Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
Follows through on commitments.
Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
Demonstrates ability to perform and maintain Annual Competencies.
Please reference Job number: 230839