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Documents all Employee Relations activities per established protocols.
Serves as a mentor by providing guidance and support to those in the role of Human Resources Generalist.
Employee Relations supports our leaders and our employees across all geographical regions to include all functions and providing such support related the interpretation of employment policies, practices and protocols as well partnering with Quest legal partners regarding applicable state and federal law as necessary.
Provides information, interpretation, guidance and counseling to managers, employees and other Human Resources Generalists on moderately complex issues, employment policies and laws, and recommends course of action as appropriate.
Provides consistent coaching, expertise, and consultation to internal customers in areas of behavior modification, conflict resolution and disciplinary issues (including termination) in accordance with the values, policies, and procedures of the Company
Investigates and resolves workplace issues as well as provides support to managers and employees on moderately/highly complex issues such as discrimination, harassment, and workplace violence as well employee performance
Partners with other departments such as EHS to maintain a safe work environment consistent with Company policy and state/federal regulations, or for corrective action to eliminate or minimize potential hazards. Also partners with Compliance on investigations and Benefits on issues related to LOA and RTW
Advises managers and supervisors on performance evaluations, feedback and recognition techniques, and establishment of measurements and standards
Advises managers and supervisors on the alignment of employee performance improvement plans with organizational goals, and the overall adequacy and quality of those plans
Assists, counsels, and educates managers and supervisors on federal and state employment laws, ensuring legal compliance
Facilitates communication between employees, management, and other HR functions as appropriate
Assembles and reviews records, reports and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols
Maintains current knowledge of policies, guidelines and employment laws across all regions and functions
May assist in researching, compiling documentation and developing responses for litigation or EEOC charges
Assists manager and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence
Works collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues
Performs other assigned tasks or related work as required and as assigned by the Sr ER Manager
Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state, and local laws and regulations, and company policies and procedures
Works in both a leadership and team capacity to coach and counsel leaders and peers on performance improvement, employee development and corrective actions Qualifications
Bachelors Degree
3 - 5 years Employee Relations experience, including familiarity with applicable state and federal regulations
Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc.
Possess thorough knowledge of Human Resources philosophies, principles, and practices
Union avoidance
Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion
Ability to investigate and resolve employee issues of moderate complexity effectively and thoroughly
Ability to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing
Excellent interpersonal, verbal, and written communication skills
Excellent attention to detail, problem solving, organizational and prioritization skills
Ability to deal with people in a manner which shows sensitivity, tact, and professionalism
Ability to prioritize, problem solve and apply critical thinking skills
Ability to effectively interact with a diverse population at all levels within the organization
Ability to maintain composure in stressful situations
Ability to influence Stakeholders at Different Levels in the organization
Proficiency with Microsoft Office products (Excel, Word, PowerPoint)
Customer Focus
Decision Quality
Action-Oriented
Conflict Management
Managerial Courage
Listening
Problem Solving
Priority Setting
Organizing
Business Acumen
Please reference Job number: 182172